System Consulting – Networking Technologies – Managed Services
SYSTEM CONSULTING – The 4 primary areas where we provide service are:
We move through a disciplined process of defining the architecture, components, modules, interfaces and data needed for a system to satisfy specified requirements. This includes identifying items such as:
- How the building (housing the systems) is constructed and will be occupied.
- Where internet connection(s) will be coming in.
- What phone systems will be utilized.
- If files will need to move between multiple locations.
- If data will need to be mirrored between multiple locations.
- What back-up methods will be used.
- What disaster protocols need to be established.
- How systems will be updated and made easy to maintain.
- How systems will be monitored and made secure.
Our clients range from business leaders who have a strong understanding of system design to those that have a limited understanding. We meet our clients where they are and adjust our process to help them understand all of their options.
Our extended experience has shown us time and again that system planning is a critical step that needs to take place before actual system implementation. We have encountered a number of situations where appropriate planning was not done and led to slow systems causing significant frustration and impediments to a business.
When we provide this service, we take the system design specifications and move them into a detailed timeline and work plan. Included in this planning is identifying and recommending equipment, determining how long each stage of the work process will take, estimating costs, and several other dominant steps in the implementation process.
System implementation is dynamic project management overseeing the actual installation. When we provide this service, we focus our efforts on keeping everyone on the same page working together cohesively and often handle the ordering of equipment. We schedule and hold regular meetings, document progress, provide updates, troubleshoot issues, and revise the work plan when unexpected conditions arise. When providing service to a local company, we also often receive equipment and deliver equipment once we have confirmed that everything is in working order.
Once system infrastructure is established it is important that it be properly maintained and updated. As such, many of our clients elect this service. To conduct this process, we provide proactive services that include regular touch-points (at minimum once a month) that allow to us ask questions and watch for needs before they become problems. We are adept at monitoring equipment and performance, asking the right questions and preventing unnecessary issues that would otherwise compromise a business.
NETWORKS – The 4 types we work on and how they impact the businesses we support.
A well-established wireless network can provide a host of benefits to a business and we’ve had a long history of being creative in determining how to give a company access to these benefits. We have been able to help companies speed up their systems and improve system performance. We’ve also seen the advantages provided as work teams have been able to effectively use laptops, tablets and other mobile devices to take advantage of data mobility, as well as give their visitors easy but safe connectivity.
Cloud/Hosted Networks can have a significant impact on businesses that need to connect from different locations but also maintain a desired level of separation. In addition, a cloud/hosted network makes it significantly easier and more streamlined to manage an overall network from a distance. Over the years we have seen the power of this type of network help companies that acquire another company (with a network that is foreign to them) create a mechanism for coming together in a controlled manner.
Over the years, we’ve helped businesses that operate in a relatively large geographical area, establish a Global Network (also referred to as a WAN – Wide Area Network). Typically, this has consisted of two or more local-area networks (referred to as LANs). These wide-area networks are often connected through public networks, such as the internet, telephone system, leased lines or satellites. Some of the advantages we’ve seen this bring to businesses are… the opportunity to consolidate resources into one central data center, reducing the lag time often seen in remote-office locations; a reduction in costs to manage data across multiple locations; better data protection; and easier compliance in regulation-driven business environments.
For smaller companies, we have helped them establish Local Networks (also referred to as LAN’s) so as to centralize their I.T. administration, add data security, optimize system performance, centralize their data back-ups, reduce their operating costs, deliver better customer service, create universal access to business applications, and gain real-time insight into their businesses.
MANAGED SERVICES – Designed to make you more productive and efficient.
Our systems monitor and provide alerts on your network status, hardware and performance status. We are able to quickly attend to urgent alerts identified through monitoring systems.
Backup Systems are one of the most important systems we work with. These can range from elaborate multi-site SAN server systems to a simple USB backup hard drive system, cloud storage solution or a combination of these for both onsite and offsite backups of your critical data.
MANAGED SECURITY AND THREAT PROTECTION
We perform constant monitoring of your system to watch for and address all types of threats to the security of your system. This includes viruses, adware, malware, ransom-ware and more.
MANAGED SOFTWARE UPDATES
We monitor and manage updates to your system software making sure this is handled properly and timed in such a way to eliminate or greatly reduce any potential disruption to your company’s workflow.
Our remote support services allow us to address system issues quickly and efficiently anywhere your offices are located. Using a secure connection, we can log in and work with you and your team to work on your system(s).
ON SITE SUPPORT
We come to your office and provide on-site support for system needs that require direct handling.